FAQs

I'm ready to place an order. What's the next step?
For our in-stock decks, simply select the versions and quantity you want for each. Prices are calculated automatically, with shipping options. For custom orders, contact us directly at 877-453-6816 for a quick quote.

What is your turnaround time?
Stock deck orders are shipped to you the next business day after you place your order. For custom orders, we ship as soon as we can, approximately 30 to 40 days of receiving your approval on the final custom artwork. Contact us directly at 877-453-6816 to discuss a theme, content, and artwork.

Are all fees included?
Yes. For stock deck orders, the simple ordering process displays all charges and shipping. For custom decks, there are no hidden fees. We do not charge setup, proof, or change fees unlike many of our competitors. 

What are your order cancellation and return policies?
For stock deck orders, you have 7 days to bring any issue to our attention so that we may address the problem and remedy it appropriately, including requests for returns.

What if I have additional questions?
If you have any questions, please reach out to us at annp@nowplayingcards.com or 877-453-6816 during business hours.   We’re here to help make your order experience as simple as possible. We make every effort to answer all email queries as quickly as we can!